Dear Valued Customer,
We are contacting you today to notify you of an upcoming Firmware Update to USB Console Controller on several Technologic Systems product families. This firmware change will have no effect on product performance or customer software running on the system. The firmware change will correct a bug where the system may hang if the console interface is connected to a computer but not actively being used.
The affected products are: TS-7250-V2, TS-7670, TS-7680, TS-7970, TS-TPC-7990, TS-TPC-8950, TS-TPC-8950-4900
The firmware in the controller used to implement the USB console interface was found to have a bug in the USB code that causes a system hang when the device prematurely enters a sleep mode. This bug manifests only under rare conditions, and mostly in development environments, very few systems have been impacted by this bug. A firmware fix is being rolled out over the next several months on all of the affected products and will revise the version of the firmware used in each of the affected product families
Please contact us if you have any specific concerns with regards to your applications so that we assist in the transition process.
Technologic Systems appreciates your business. If you have further questions or concerns, please contact us by either replying to this email or filling out the contact us form at https://pcs.embeddedarm.com/notices/firmware-update-to-usb-console-controller.
16525 East Laser Drive
Fountain Hills, AZ 85268
Phone: (480) 837-5200
Fax: (480) 837-5300